It does not include any other bank charges, processing fees, administrative charges or other fees and charges imposed by you for any particular product and/or service (whether contained in Citibank Online or otherwise) that you may provide as a result of my Instructions and/or other requests or at my request, which fees and charges will be borne by me in addition to the fees and charges stated in Clause 19.1 above. (i) my use of the replacement contact number that I have provided via CALL ME. 7.7 You likewise reserve the right to impose a fee for the E-Statement Facility at your discretion at any time upon giving notice to me. 16.5 You may, but are not obliged to, verify any Instructions and/or requests given via Citibank Online by sending an email or message to my given email address or calling me via telephone or by any other means. 16.4 I agree that you may at your discretion cancel or not execute any or all of my Instructions and/or requests at any time. The Electronic Statement will only be available for viewing for a period of twelve (12) months (or for such period as decided by Citibank and notified to me) from the date of any respective and applicable Statement Date. I accept that each Alert may not be encrypted and may comprise my name and information pertaining to my Account(s). 34.6 Uncontactable Cases: I understand that in cases (e.g. 3.2.2 I can request for the Bill Payments service by inputting instructions regarding the payment amount and any other items required by Citibank ("Bill Payments Instructions") in accordance with your prompts and procedures and in the manner set forth in Clause 3.3.1 below. 2.2 In connection with Citibank Online or any service provided thereunder, you shall be entitled at your discretion, without notice (save and except where notice is expressly required to be given under these Terms and Conditions), at any time to change the procedures, mode of operation or facilities available on Citibank Online or any service provided thereunder for any reason whatsoever and for any length of time and upon any conditions determined by you at your discretion. 27.1 Unless expressly stated in these terms and conditions and to the fullest extent permitted by law, in no event will you be liable for any loss or damages (including without limitation loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party, including third parties) howsoever arising, whether in contract, tort or otherwise, in connection with or pursuant to the furnishing, performance and use of Citibank Online, or any other materials, resources or services provided under these terms and conditions, even if you have been advised of the possibility of such damages in advance, and all such damages are expressly excluded. 19.1 I agree to pay the fees and charges for access and use of Citibank Online. "Citibank" means Citibank Berhad (297089-M). 34.2 Time and availability: CALL ME is available 7 days a week except during periods of system maintenance or any other periods which Citibank will notify. By clicking 'Continue' button, I agree unconditionally to be bound by the Citibank Online terms and conditions and all amendments, revisions, and additions which ever may at Citibank absolute discretion effect from time to time. 24.3 Neither you, any company within Citigroup, any relevant Internet service provider or information or communication network service provider nor any other software supplier makes any express, implied or statutory warranties relating to Citibank Online, the direct access software or services or browser including, but not limited to any warranties of merchantability, fitness for a particular purpose or non-infringement of third party proprietary rights unless disclaiming such warranties is prohibited by law. (ii) I will use the software for the purposes relating to these Terms and Conditions only. "Business Day(s)" means any day(s) on which Citibank in Kuala Lumpur, Malaysia is open for business. (g) to read and understand the relevant E-Prospectus (if any) or any relevant information pertaining to investment products and services made available to me from time to time through Citibank Online. 33.2 I understand that your response on e-Chat may be delayed or omitted due to national public holidays, system maintenance, system fault or other events which may have incapacitated the e-Chat service. 2.1 Citibank Online will usually be available 24 hours a day, 7 days a week unless otherwise specified in these Terms and Conditions. Furthermore I agree that I will be solely responsible for checking my Account(s) statements and monitoring my Account(s) activities in order to ensure that my Fund Transfer via GIRO has been effected. 11.2.2 I accept and agree that Clause 11.1 above will be adopted and applied to this Clause 11.2.2 as if Clause 11.1 referred to financial articles, newsletters, research materials, and other information resources in place of financial market data. You will expend all reasonable efforts to respond to my issues/concerns. 7.9 I agree that you will not be liable if I am unable to gain access to the Website or Citibank system from time to time. 34.3 Call-Back Intervals: I am allowed to select my preferred call back time within the next 24 hours, in 30 minute intervals (i.e. Therefore, subject to such third party rights in the said information resources you and/or other entities within Citigroup own(s) the proprietary rights in all the information resources relating to Insurance Products; (c) that you and/or any other entity within Citigroup do not guarantee the accuracy or reliability of such information resources relating to Insurance Products and shall not be held responsible or liable for any loss, damage and/or other liabilities that I may suffer as a consequence of my reliance on or any inaccuracies, omissions or other errors pertaining to the information resources relating to Insurance Products whether supplied by the third parties or you; (d) that any information or data made available to me by you is solely for my personal and lawful use; (e) Insurance Products are the obligation of the relevant insurance company/companies providing such Insurance Products; (f) that the information resources relating to Insurance Products or the Insurance Products themselves do not constitute bank deposits or obligations of or guaranteed by Citibank or any other entity within Citigroup; and. Citibank Online enables me to have direct access to my Account(s) or to effect certain banking or payment transactions or to access such other financial tools and/or services as Citibank may from time to time determine, by electronic means via the use of my Customer Terminal. Notices by you will be deemed received by me: (i) in the case of posting by ordinary or registered post, forty-eight (48) hours after posting; (ii) in the case of facsimile, upon completion of transmission as evidenced by a fax confirmation slip; (iii) in the case of electronic mail, twenty four (24) hours after sending; (iv) in the case of posting on Website, twenty four (24) hours after date of posting; (v) in the case of notices placed in Citibank's communications to me, forty-eight (48) hours after date of posting; (vi) in the case of notices placed through the media, upon date of publication or first publication, and. 10.3 Any request to access and use this Time Deposit Placement facility that is received by you on any non-Business Day or after 3.30pm on any Business Day, will be deemed received on the following Business Day. Further you have the discretion from time to time and upon giving notice to me to modify, restrict, withdraw, cancel, suspend or discontinue the E-Statement Facility without giving any reason and I understand that by using the E-Statement Facility after any modification or change has been effected, I would have agreed to such modification or change. "Website" means the website found at www.citibank.com.my. At Citi, we consider your security to be the topmost priority when banking online with us. 7.16.3 I am aware of all security risks including the risk of the content of my statement of Account becoming known to third parties. 4. Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls that you are responsible for following. As such fees and charges may be modified from time to time, it will be my responsibility to contact you from time to time for any information on fees and charges especially prior to my sending any Instructions and/or other requests to you under or pursuant to Citibank Online. 13.2 I acknowledge and accept that by using my Card(s), I will be bound by any applicable terms and conditions relating to the Citibank Reward Points Inquiry & Redemption ("Citibank Rewards Program Terms and Conditions"). either by way of electronic mail and/or SMS), which may be unsolicited and/or sent in bulk to your clients. and such other specific rules, procedures, terms and conditions as set out in the preceding sentence shall apply, mutatis mutandis, to these Terms and Conditions. The Data may also become subject to the legal disclosure requirements of other jurisdictions. "GIRO" means the Citibank Inter-bank GIRO service effected through the "Inter-bank GIRO System", which is the fund transfer payment system operated by Malaysian Electronic Payment Systems (1997) Sdn. If a Customer access Call Me at 2pm, the first option which the Customer may request for a call back will be 2:30pm). (b) impose conditions or restrictions on your use or access of Citibank Online or any service provided thereunder, including those of security or quality of service; subject to notice being given to me. I agree that such Instructions and/or requests, upon receipt by you, will be effected in accordance with the procedures, limits and conditions determined by you from time to time. 24.4 Where you provide me (whether online or by way of CD-ROM/ DVD-ROM) with a browser for the purpose of accessing Citibank Online, my use of the browser is subject to any payment, licensing and/or other terms prescribed by the relevant browser provider. 7.13 I agree that all my online or electronic communications including requests or reports on any Error in my Electronic Statement will be by way of sending an email via Citibank Online or calling Citiphone Banking at the telephone number(s) listed on this Website and all such communications will contain the following information: (a) name and account number; (b) details of the error; and (c) such other information as required by Citibank. Be informed via email & SMS on your account status and activity. 34.8 Contact Numbers: When I request for a call back, the default contact number will be the primary number registered in your system. 20.1 Citibank will take reasonable measures to ensure the accuracy and validity of information relating to Citibank and Citibank's services, as described in Clause 2 above, that is provided directly by Citibank. 22.6 (a) To the fullest extent permitted by law, Citigroup is not liable for any losses, costs, damages, expenses, claims and demands arising directly or indirectly in connection with any disclosure of information to third parties by Citigroup in the course of its carrying out a transaction or an instruction transmitted by any means of communication or correspondence, where such disclosure arose through physical or electronic interference by a third party. 9.1 I can use Citibank Online to request for and place online orders for cheque books in relation to relevant Accounts, subject to applicable fees and charges. These communications may include, but are not limited to, account agreements, statements and disclosures, changes in terms or fees; or any servicing of your account. 10.1 I may use the Time Deposit Placement facility as provided through Citibank Online ("Time Deposit Placement") provided that I have an existing Time Deposit account under the applicable Account Terms and Conditions with Citibank. I understand that you are only providing me with a service or facility (without obligation) of effecting payment of bills that will be charged, withdrawn or billed on my applicable Account(s) and are not in any manner associated with or part of the actual transaction of the sale of the goods and/or services and/or the bills that arise therefrom.
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