A. You’ll access your MyChart account from a different web address, so you may need to update your bookmarks or shortcuts (Note: www.MyHealthChart.com is the new location to save in your bookmarks/shortcuts.). How will this affect my care The Polyclinic? Proxy Access (access to another person's medical information) may be requested by parents or legal guardians of children under the age of 18, and by adult children or legal guardians of adults. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days; Request prescription refills Send a refill request for any of your refillable medications; Manage your appointments You can renew prescriptions, send messages, and schedule appointments - all online. Will I lose access to the older version of MyChart after it is upgraded? A. Please keep your messages focused and health related. The proxy must provide proof of guardianship or medical power of attorney. With MyUHealthChart, you can access your medical records electronically online. My Main Line Health Chart is your secure, online health management tool, because your family's well-being is important to you around the clock--not just during office hours. Here's, Get answers to your medical questions from the comfort of your own home, No more waiting for a phone call or letter – view your results and your doctor's comments within days, Send a renewal request for any of your refillable medications, Schedule your next appointment, or view details of your past and upcoming appointments. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days; Request prescription renewal Send a renewal request for any of your refillable medications; Manage your appointments Any tests done prior to setting up your MyChart account may not automatically show up in MyChart. Access your insurance plan details including out-of-pocket maximums, benefit balances, claims detail and more. ... Sign in to your MyChart account This is distinct from your CVS.com account. We appreciate your patience and understanding as we learn the improved system. For urgent medical matters, contact your doctor's office. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter — view your results and your doctor's comments within days; Online billing Receive and pay your current bills online and view payment history; Manage your appointments Q. Please contact your child's provider's office for more information. Our teams are working hard to speed up check in, improve phone service, and address any MyChart issues as soon as possible. A. The Polyclinic upgraded its Epic electronic health record system, which providers use to enter, store and share information related to your medical history and ongoing care. And, you can request your medical records at any time at www.polyclinic.com/medicalrecords. If you have sent your physician a message through MyChart, your healthcare team may reply with a message sent to you through your MyChart account. When will I see information in MyChart? MyChart helps you better manage your health by allowing you to view your health summary, communicate with your care team, request prescription refills, … With MyUHealthChart, you can access your medical records electronically online. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days; Request prescription refills Send a refill request for any of your refillable medications; Manage your appointments Our goal is to ease your way with more information, more ways to customize MyChart to suit your needs, and access to provider notes and scanned documents, among other improvements. New User? If you want to see this information, please talk with your provider about having it manually added to your MyChart account. View test results, request medication refills, see reminders and more, Log in to pay your bill or apply for financial assistance. CREATE AN ACCOUNT Looking for COVID results for a minor? Q. MyChart® licensed from Epic Systems Corporation, © 1999 - 2020. Mental Health: Once you log in, you’ll see a new look. My Main Line Health Chart is your secure, online health management tool, because your family's well-being is important to you around the clock--not just during office hours. Medical information from clinic visits will begin to show up in MyChart 48 hours after your visit, if you already have a MyChart account. If you do not remember any of this information, or you do not have a valid e-mail address on file, please call our MyChart Help Desk at 206-320-6767 (or 855-322-6767, if long distance). For adult patients:The forms for proxy activation must be completed, signed, and accompanied by photo identification for both the patient and the person designated as proxy. Dental Care: To schedule an in-person dental visit, call your health center. For medical emergencies please call 911. Error: Please enable JavaScript in your browser before using this site. Your secure, online health connection. From the login screen, under the “Sign In” button, you’ll find links to click to help you recover your user name and password. A. You can renew prescriptions, send messages, and schedule appointments - all online. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days; Request prescription refills Send a refill request for any of your refillable medications; Manage your appointments These enhancements offer a better MyChart experience and a more complete overall record of your health, all in one place. We apologize for any difficulty you’ve had during this transition. You can also, Learn more about what we’re doing to address COVID-19 (coronavirus). In accordance with Washington State regulations, proxy access may be granted for children 13 - 17 years old, but the type of information available to the proxy is limited. COVID-19: Masks are required for patients and visitors, with limited exceptions. It provides new, convenient methods of communication with your doctor's office. The Polyclinic providers and clinical staff will have access to the historical system. What should I do if I forgot my user name or password? Note that at some point in the future, the old system will be decommissioned and you won’t have MyChart access to historical data before 9/14/20, even if your accounts are linked. If you are not a Polyclinic patient but have proxy access to someone else’s record, you’ll need to contact the patient’s clinic to be set up for access after the September 14 upgrade. Mental Health: Schedule a telemental health visit online using MyChart. MyChart is a powerful web-based tool that gives you 24/7, secure access to your electronic health record. Error: Please enable JavaScript in your browser before using this site. Your user name and password will stay the same in most cases. A. If needed, you can schedule a telehealth primary care visit by calling your health center. Why did The Polyclinic upgrade MyChart? If you feel sick, please call us – especially if you have flu-like symptoms such as a fever, cough, or shortness of breath. Questions about sign-in or access? Important note about Urgent Issues: Please do NOT use MyChart for urgent medical issues. Q. You can schedule an appointment online through MyChart. Providers can reply most quickly when your message is concise and to the point. If you have your Activation Code and are ready to sign up, click here. How do I access my health records from before the upgrade on September 14? Q. Patients can choose ‘Download My Record’ (under the Health tab) in the old MyChart to keep your own permanent record of that information. How do I communicate with my providers or request refills now? MyChart is a secure, online health management tool that connects Cleveland Clinic patients to portions of their electronic medical record allowing you to see test results, message your physician, schedule appointments and more. We have adopted rigorous procedures to protect those in our care. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned. How will I know when new information is available in MyChart? No, for a limited time you will still have access to your existing record for reference, but for the best features and experience, please use the new version of MyChart. Once data migration is complete, your Health Reminders should be accurate in the new system. Q. MyChart® licensed from Epic Systems Corporation, © 1999 - 2020. All messages are written to your medical record and recorded as legal documentation. In September 2020, The Polyclinic partnered with The Everett Clinic to upgrade its Epic electronic medical record and the MyChart online patient portal. Q. Dental Care: After opening the MyChart application, look for the banner that says “Switch Organizations.” On some devices, you will need to click the three dots in the upper right corner in order to choose the “Switch Organizations” option. MyChart Username. MyChart is for brief information exchange. A. MyChart is a powerful web-based tool that gives Polyclinic patients 24/7, secure access to their electronic health record. Your secure, online health connection Your health is important to you around the clock - not just during office hours. Now, you can: Q. Urgent Medical Matters Please do not use MyChart to send any messages requiring urgent attention. When you activate your personal MyChart account, you will be asked to provide an email address. It provides new, convenient methods of communication with your doctor's office. A. If some of my health information on MyChart is not correct, what should I do? My Main Line Health Chart is your secure, online health management tool, because your family's well-being is important to you around the clock--not just during office hours. How do I connect to the new MyChart using the MyChart App? Can I give others access to my MyChart account OR get access to a loved one's MyChart account for whom I am responsible? For urgent medical matters, contact your doctor's office. Please do not use MyUHealthChart to send messages requiring urgent attention. You can continue to use the existing system to view information related to visits before September 14, 2020, but to send messages to your care team and access information from appointments and other activity that takes place after the September 14 upgrade, you’ll need to use the enhanced version. Q. Learn more about what we’re doing to address COVID-19 (coronavirus). Error: Please enable JavaScript in your browser before using this site. Toll-Free: 855-322-6767, Copyright © 2015-2019 by The Polyclinic All Rights Reserved, Select “The Polyclinic and The Everett Clinic”, Under the Profile menu, select “Link my Accounts”. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required. MinuteClinic patients call 1-866-389-ASAP (2727) Primary Care: For pediatric patients: The forms for proxy activation must be completed, signed, and accompanied by photo identification. Then, select “Link Accounts.” Your records before 9-14-20 may not show up immediately, but should be linked within the next 24 hours. Instead, call your doctor or call 9-1-1 in an emergency. Select “Swedish Medical Center (Historical as of 6-15-19) and Polyclinic (Historical as of 9-14-20)”. To schedule an in-person dental visit, call your health center. Will my provider contact me through MyChart? Choose from all available appointments, sorted by day, in “direct scheduling.”. Over the next few months, you might see overdue reminders for preventive care even if you have already seen your provider for these reasons.
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