You can change your choices at any time by visiting Your Privacy Controls. Amid rising COVID numbers, FPL, Duke resume cutting power to Volusia-Flagler customers. Payment Arrangements If you are unable to pay your bill in full before the date of disconnection, find out how to set up a payment arrangement that best suits your needs. Duke Energy next week will resume disconnecting customers for nonpayment as advocacy groups are intensifying demands for a statewide moratorium on disconnections and debt forgiveness for low-income customers during the pandemic. This effort takes a lot of resources to gather and update. Customers should call 800-700-8744 or go to duke-energy.com/ExtraTime. Programs and outreach groups that Pasco County advertises will help with utility bills, Santana said, were at capacity when she called. Amid rising COVID numbers, FPL, Duke resume cutting power to Volusia-Flagler customers. Those calling for the measures are Catalyst Miami, The CLEO Institute, EarthJustice, Florida Conservation Voters, League of United Latin American Citizens, New Florida Majority, Organize Florida, Southern Alliance for Clean Energy, St. Johns Riverkeeper, state Rep. Anna Eskamani, D-Orlando, and state Sen. Jose Javier Rodriguez, D-Miami. “To protect public health, people need to be able to cool off in their own homes.”. Duke Energy To Resume Billing, Disconnections: How To Get Help. FACE MASKS: Read the latest on guidelines, tips for comfort and long-term wear. Duke will continue until November to waive fees for credit and debit card and walk-in payments. “We want to be thoughtful and provide extended payment options to avoid power interruptions during the pandemic.”, Tampa Electric’s goal is “to not disconnect anyone’s service,” spokeswoman Cherie Jacobs said in a statement. North Carolina’s Utilities Commission says utilities including Duke Energy can’t resume disconnections of customers with overdue electric, gas, water and sewer bills before Sept. 1. Gulf Power Co. was recently given permission to begin a process that could charge all of its ratepayers for expenses it incurred during COVID-19. “Many of our customers are facing unprecedented adversity during this pandemic, so for months we have expanded the ways we can help them avoid power interruptions,” said Mike Callahan, Duke Energy’s South Carolina state president in a news release “Our goal has been to work with customers as South Carolina continues to open up the economy. Duke Energy is providing online platforms where customers can choose an extended payment program and get information on community agencies that can help pay electricity charges. “If customers don’t take action now, those opportunities may not be available in the future,” Duke spokeswoman Ana Gibbs said. As Central Florida’s largest power provider, Duke was part of a widespread move among utilities in March that suspended cutting off electricity to customers unable to pay their bills as COVID-19 strangled the region’s economy and employment. Show full articles without "Continue Reading" button for {0} hours. Our opponent has the full support of Governor DeSantis and the Republican leadership. We need your help to win this race. CHARLOTTE, NC — In the wake of the end of emergency statewide protections against the disconnection of utilities, Duke Energy says it will soon gradually resume its standard billing of customers, it announced this week. CHARLOTTE, NC — In the wake of the end of emergency statewide protections against the disconnection of utilities, Duke Energy says it will soon gradually resume its standard billing of … “If our electric gets disconnected, we will have to leave our house,” she said. The utility also is offering professional guidance to small businesses. “What Earthjustice filed is a proper response to start a dialogue about how this thing ought to be done,” he said. Several utilities in other states said they would voluntarily stop disconnections during this period. Paid political advertisement paid for in-kind by the Florida Democratic Legislative Campaign Committee, Post Office Box 1701, Tallahassee, FL 32302. When the pandemic hit, Zoraida Santana faced a difficult choice: Continue working to support her family, or take a leave of absence to minimize her 3-year-old’s potential exposure to COVID-19. They were parents and retirees, police officer and doctors, imperfect but loved deeply. Duke … Duke Energy is urging past-due customers to settle up as a state moratorium on disconnections during the coronavirus pandemic nears its end. Two months ago, Duke Energy put Santana on a six-month payment plan, requiring her to pay both her current bill and about $300 extra to account for back payments. The Orlando Utilities Commission has been disconnecting nearly 3,000 customers a week, reconnecting more than 90 percent of them within a day but observing that at least 200 customers remain disconnected for weeks. Now Santana, 37, is at the center of the first legal challenge Florida’s power companies have faced against moves to resume disconnections during the coronavirus pandemic. However, Duke said service disconnections for nonpayment will be suspended until October 2020. Her partner, who is a handyman, still struggles to find work, as his usual stream of projects dried up during the pandemic. Duke Energy next week will resume disconnecting customers for nonpayment as advocacy groups are intensifying demands for a statewide moratorium on disconnections and debt forgiveness for low-income customers during the pandemic. “Customers unable to pay their bill are encouraged to please call us as soon as possible, so we can work together to keep the electricity on.”. Failure to do so could result in a disconnection on or after October 12. We’re working hard to bring you the latest news on the coronavirus in Florida. If their earnings drop below that, they are allowed to ask the commission to raise rates to get back within that range. We collected your stories, pictures, songs, recipes, journals and more to show what life has been like during the pandemic. News 13 reached out to Duke Energy and learned customers will be responsible for paying their bills once the order is lifted, but the company will work with customers if they need an extension. Clayton Park. “It is a matter of public welfare to make sure Florida utilities don’t cut people’s electricity off during a public health and economic crisis,” said Bradley Marshall, Earthjustice’s lawyer. As … Tampa Bay power companies among first to resume shutoffs. We will continue to help our customers access resources to assist and provide additional information that can help reduce their bills as we return to standard billing practices.”. HOW CORONAVIRUS IS SPREADING IN FLORIDA: Find the latest numbers for your county, city or zip code. Many utilities, including those owned municipally in Orlando, Winter Park and Kissimmee, returned to disconnects earlier this summer, while Duke and Florida Power & Light Co. continued to suspend disconnects. The “Connected in Crisis” coalition is urging a ban on disconnections through January, debt forgiveness for low-income customers and adoption of best-practices guidelines for utility customers’ debt management. Twins Annabell Khaznahkatbi, 8, foreground, and Julissa Khaznahkatbi, 8, play in the front yard of their home on Tuesday in Holiday. Duke Energy will extend its moratorium on North Carolina customer disconnections for unpaid bills in response to the Covid-19 pandemic until Oct. 1. Providing power and water, OUC is the state’s second-largest municipal utility, with nearly 215,000 residential customers and 26,000 commercial customers. The children's mother, Zoraida Santana, stopped working in March for a period because her doctor said she would put the twins' three-year-old sister, Gabriella, in danger of contracting COVID-19 due to a preexisting congenital heart disorder. Yahoo is part of Verizon Media. Clayton Park. All offer payment plans to customers in need. Read the latest on guidelines, tips for comfort and long-term wear, Sign up to receive the most up-to-date information. … GET THE DAYSTARTER MORNING UPDATE: Sign up to receive the most up-to-date information. You can also call Duke Energy Progress at 800.452.2777 to make arrangements through our automated Voice Response Unit (VRU) or, if you prefer, discuss payment arrangements with a representative. Florida utility customers currently have far fewer protections against shutoffs for failing to pay bills than other states. Advocacy nonprofit Earthjustice and the League of United Latin American Citizens filed a legal motion Tuesday asking Florida’s utility regulators to prevent power companies from shutting off customers' electricity if they fail to pay their bills during COVID-19. We and our partners will store and/or access information on your device through the use of cookies and similar technologies, to display personalised ads and content, for ad and content measurement, audience insights and product development. Connect with friends faster than ever with the new Facebook app. After she told the utility she wasn’t able to afford payments, Duke Energy extended the period to a year, but she still struggles to cover the full cost. Charles Rehwinkel, a lawyer with the Office of Public Counsel, said that a moratorium on shutoffs isn’t a cut-and-dry issue because of the possible cost. “Duke Energy’s goal is not to disconnect anyone, but connect customers with financial assistance and payment options,” spokeswoman Ana Gibbs said in a statement. Duke Energy to continue moratorium on service disconnections until October WECT Staff 8/17/2020 Hurricane Delta: Category 3 storm heads straight for … Duke Energy and Tampa Electric began disconnections this month. The filing does not, however, stop Duke Energy from disconnecting Santana or any other customer. Duke Energy and Tampa Electric began disconnections this month. HAVE A TIP? After five months of unpaid leave, Santana returned to her customer service position at Sam’s Club this month to help the family catch up on bills. Duke Energy is resuming disconnections of electricity for customers missing payments. Gibbs said that about 88,000 customers are at least two months behind in power bills and could be disconnected. Payment Arrangements If you are unable to pay your bill in full before the date of disconnection, find out how to set up a payment arrangement that best suits your needs. Under Florida law, investor-owned utilities can collect a return on investments such as new power plants within a specific range.
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